Digital labour platform

The emergence of the gig or platform economy is one of the most important new transformations in the world of work. An important component of the platform economy is digital labour platforms which includes both web-based platforms, where work is outsourced through an open call to a geographically dispersed crowd ("crowdwork"), and location-based applications (apps) which allocate work to individuals in a specific geographical area, typically to perform local, service-oriented tasks such as driving, running errands or cleaning houses. 

Since 2015, the ILO has been studying digital labour platforms with a view to understanding the implications of this new form of work organization on workers and employment in general.

Realizing decent work in the platform economy

Realizing decent work in the platform economy

Fifth item on the agenda of the 113th Session of the International Labour Conference (2025): standard-setting, first discussion

News and articles

Empowering entrepreneurs and freelancers to leverage digital economy opportunities in Kenya
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Empowering entrepreneurs and freelancers to leverage digital economy opportunities in Kenya

Impact of digitalization on work in developing economies revealed by new ILO research
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Digital economy

Impact of digitalization on work in developing economies revealed by new ILO research

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The role of digital labour platforms in transforming the world of work
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World Employment and Social Outlook 2021

The role of digital labour platforms in transforming the world of work

Publications

Digital labour platforms in Kenya: Exploring women’s opportunities and challenges across various sectors

Report

Digital labour platforms in Kenya: Exploring women’s opportunities and challenges across various sectors

Harnessing the potential of digital technologies to achieve decent work in the financial sector: Policies and practices on the impact of digitalization in the sector

Harnessing the potential of digital technologies to achieve decent work in the financial sector: Policies and practices on the impact of digitalization in the sector

African Trade Unions and the Future of Work Responses, Challenges and Opportunities

African Trade Unions and the Future of Work Responses, Challenges and Opportunities

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Non-standard forms of employment
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Non-standard forms of employment